Welcome to Aayina. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you,” “your,” or “client”), and Aayina, concerning your access to and use of our website, as well as any mobile applications, booking systems, and the premium on-demand luxury salon-at-home, beauty, grooming, wellness, spa, makeup, and bridal services provided by us.
Our operational frameworks and professional services are driven by our commitment to elite standards, detailed under our business parameters: Aayina is India’s Prominent Salon at Home, launched in 2016 and currently functioning in 50+ cities in India. Our commitment is to deliver quality salon and wellness services at home with top-level professionals & excellent leading products.. By accessing our website or booking any of our mobile on-home services, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms and Conditions.
If you do not agree with all of these terms, you are expressly prohibited from using our website and scheduling services, and you must discontinue use immediately.
1. Eligibility and Service Requirements
To book an appointment with Aayina or use this website, you must be at least 18 years of age or possess the explicit consent and supervision of a parent or legal guardian.
By initiating a booking, you guarantee that:
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All registration and booking information you submit is truthful, accurate, and complete.
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You will maintain the accuracy of such information and promptly update it if changes occur.
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The environment provided for our home service meets the basic safety, space, and utility standards required to execute the requested treatment.
2. Appointment Booking, Scheduling, and Fees
A. Booking Mechanism
Appointments can be requested via our official website booking engine, mobile client interfaces, or by contacting our customer care directly via +91 93112 91653 or aayina46@gmail.com. A booking request does not constitute a guaranteed appointment until you receive an explicit confirmation via email, SMS, or instant messaging platform from our administration.
B. Pricing Architecture
All prices listed on our website or service pamphlets are subject to change without prior notice. Aayina reserves the right to adjust rates based on special requirements, peak seasons, holiday demands, or complex travel distances to specific residential addresses. However, the price finalized and confirmed at the time of your formal booking will remain locked for that specific session.
C. Advance Deposits
For specialized services, high-demand time slots, or premium bridal packages curated by Aayina, Aayina may require a non-refundable security deposit or full advance payment to secure the date and schedule the designated beauty professionals.
3. Cancellation, Rescheduling, and No-Show Policies
We understand that schedules can change. However, because our mobile salon-at-home model requires reservation of travel time and dedicated allocation of certified specialists, we enforce a strict cancellation policy to respect our professionals’ livelihoods.
A. Standard Rescheduling and Cancellation
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More than 24 hours’ notice: Clients may reschedule or cancel their standard grooming or spa appointments free of charge.
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Less than 24 hours’ notice: Cancellations or rescheduling requests made within 24 hours of the scheduled time slot may incur a cancellation fee equivalent to a predetermined percentage of the service cost.
B. Premium & Bridal Services
Bridal makeup and group spa services are subject to specialized timeline terms detailed explicitly in your event service contract. Cancellations made close to the date will result in the forfeiture of your booking deposit.
C. Client No-Show
If our professional arrives at your designated address (Faridabad, Haryana or the custom location provided during booking) and is unable to gain access to the property or contact you within 20 minutes of the scheduled start time, it will be treated as a “No-Show.” In such instances, the slot is cancelled, and the full booking amount remains payable.
4. On-Home Environment and Conduct Requirements
To ensure a luxurious, safe, and elite experience for both our clients and our technicians, we require compliance with the following spatial rules:
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Adequate Space and Utilities: The client must provide a clean, well-lit, temperature-controlled, and private room with access to clean running water and functional electrical outlets for beauty appliances.
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Children and Pets: For safety reasons, pets must be secured in a separate area, and young children must be supervised by an independent adult throughout the duration of the styling or sharp instrument service.
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Professional Boundaries and Respect: Aayina maintains a zero-tolerance policy toward inappropriate behavior, harassment, discrimination, or verbal abuse directed at our staff. Our professionals reserve the absolute right to terminate a service immediately and leave the premises if they feel unsafe or disrespected. In such cases, no refunds will be issued.
5. Client Health and Safety Disclosures
It is a strict condition of service that you disclose all relevant dermatological histories, allergies, open wounds, skin sensitivities, or health conditions (such as pregnancy or back injuries) during the booking process or directly to the technician before service execution begins.
Aayina and its owner, Aayina, will not be held responsible for adverse skin reactions, cosmetic breakouts, physical discomfort, or medical issues arising from an undisclosed health condition or chemical allergy.
6. Intellectual Property Rights
Unless otherwise indicated, this website, its source code, design layouts, written copy, brand logos, and digital imagery are the proprietary intellectual property of Aayina and are protected by applicable copyright, trademark, and unfair competition laws.
You are granted a limited license to browse this platform for personal, non-commercial use. Any unauthorized scraping, downloading, copying, or commercial distribution of our website material without the express written permission of Aayina is legally actionable.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Aayina, its owner Aayina, and its employed or contracted professionals shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
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Accidental damage to your home, furnishings, or utilities during the rendering of mobile salon services.
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Subjective dissatisfaction with an artist’s professional styling, creative makeup execution, or aesthetic outcomes.
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Temporary website outages, security breaches, or booking database errors.
Our total collective liability for any claim arising out of our services shall not exceed the actual monetary amount paid by you to Aayina for the specific service session in question.
8. Indemnification
You agree to defend, indemnify, and hold harmless Aayina, its owner, subsidiaries, and independent contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms and Conditions, your improper behavior during a service execution, or your violation of any third-party rights.
9. Governing Law and Dispute Resolution
These Terms and Conditions and your use of our platform and services shall be governed by and construed in accordance with the local laws governing the region where Aayina is legally registered and headquartered.
Any dispute or legal claim arising from these terms shall first be addressed through good-faith, private mutual consultation. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located near our primary business address: Faridabad, Haryana.
10. Modifications to Terms
We reserve the right to revise, update, or rewrite these Terms and Conditions at any time to align with new legal updates or shifts in our business infrastructure. Any modifications will be posted directly to this web page, with the updated date clearly visible. Continued use of our website or booking systems following such updates implies your complete acceptance of the amended terms.
Legal & Operational Contact
If you require any clarification regarding these Terms and Conditions, booking policies, corporate parameters, or wish to seek permission for content usage, please reach out directly to our corporate desk.
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Business Name: Aayina
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Owner: Aayina
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Email: aayina46@gmail.com
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Phone: +91 93112 91653
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Address: Faridabad, Haryana
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Business Details: Aayina is India’s Prominent Salon at Home, launched in 2016 and currently functioning in 50+ cities in India. Our commitment is to deliver quality salon and wellness services at home with top-level professionals & excellent leading products.