Privacy Policy

At Aayina, we are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our mobile applications, or book our premium, luxury salon-at-home, beauty, grooming, wellness, spa, makeup, and bridal services.

Your trust is our most valuable asset. Because our specialized services are brought directly into the comfort and privacy of your home, we treat your personal details with the highest level of confidentiality and professional integrity.

By accessing our platform or booking our services, you consent to the data practices described in this policy. If you do not agree with any terms outlined herein, please do not provide personal information or use our services.

1. Information We Collect

To deliver an elite, seamless, and personalized on-demand beauty and wellness experience, Aayina collects several types of information from our clients and website visitors.

A. Personal Identifiable Information (PII)

We collect information that you voluntarily provide to us when scheduling an appointment, registering an account, subscribing to our newsletter, or contacting our guest relations team. This may include:

  • Identity Data: Full name, gender, date of birth, and marital status (highly relevant for customized bridal services).

  • Contact Data: Residential address, service delivery address (if different from residence), billing address, email address, and mobile phone number.

  • Preference Data: Specific beauty preferences, skin type, hair texture, preferred styles, allergic history, and past service feedback.

B. Health and Wellness Information (Sensitive Data)

Because our treatments involve close physical contact and the application of professional skincare, hair, and cosmetic products, we may collect minimal health-related data to ensure your safety. This includes:

  • Known skin allergies or cosmetic product hypersensibilities.

  • Relevant physical conditions (e.g., pregnancy, injuries, chronic pain, or high blood pressure) that might impact spa or wellness massage therapies.

C. Technical and Usage Data

When you navigate our website, we automatically collect certain technical data through cookies, server logs, and tracking technologies, including:

  • IP address, browser type, operating system, and geographical location.

  • Pages visited, duration of visit, click-through rates, and referring websites.

2. How We Use Your Information

Under the guidance of our business vision and framework—Aayina is India’s Prominent Salon at Home, launched in 2016 and currently functioning in 50+ cities in India. Our commitment is to deliver quality salon and wellness services at home with top-level professionals & excellent leading products.—we utilize your data to refine our service delivery, uphold high standards of hospitality, and manage administrative actions securely. We use your data for the following legitimate business purposes:

  • Service Delivery: Processing your bookings, coordinating the dispatch of our mobile beauty professionals to your location, and managing payments.

  • Personalization: Customizing our salon and spa treatments to suit your specific hair, skin, and style profiles.

  • Customer Communication: Sending appointment confirmations, reminders, security updates, and answering your inquiries.

  • Marketing and Promotions: Providing updates on seasonal luxury packages, bridal discounts, promotional offers, and newsletters (you can opt-out at any time).

  • Safety and Legal Compliance: Ensuring our specialists are prepared for any reported allergies, protecting against fraudulent transactions, and complying with statutory legal demands.

3. Data Sharing and Disclosure

Aayina and its owner, Aayina, explicitly state that we do not sell, rent, trade, or lease your personal information to third parties for marketing purposes. Your data is only shared under the following limited conditions:

A. Internal Personnel and Service Specialists

Your service address, contact number, and style preferences will be shared with the certified beauticians, makeup artists, or spa therapists assigned to your booking to ensure accurate and professional execution of your services.

B. Third-Party Service Providers

We partner with trusted third-party companies to manage critical operational infrastructure, including:

  • Payment gateway processors (to ensure secure, encrypted financial transactions).

  • Cloud hosting platforms, database managers, and website analytics providers.

  • SMS and email distribution systems for automated booking alerts.

All third-party partners are legally bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services on behalf of Aayina.

C. Legal Requirements

We may disclose your personal data if required to do so by applicable laws, court orders, or government regulations, or if we believe such action is necessary to protect the rights, property, and personal safety of Aayina, its clients, or members of the public.

4. Data Security

The security of your personal data is a top priority for Aayina. We implement robust technical, administrative, and physical security measures designed to protect your information against unauthorized access, loss, misuse, alteration, or destruction.

  • All sensitive payment transactions are encrypted using Secure Socket Layer (SSL) technology.

  • Access to your personal data is restricted to authorized employees and contractors who have a legitimate business need to know.

  • We regularly review our digital collection, storage, and processing practices to defend against emerging cyber threats.

While we take rigorous steps to secure your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute safety.

5. Cookies and Tracking Technologies

Aayina uses cookies and similar digital trackers to optimize your browsing experience. Cookies are small data files placed on your device that help us remember your login details, analyze website traffic patterns, and personalize content.

You have the ability to accept or decline cookies through your web browser settings. Please note that disabling cookies may restrict your access to certain premium interactive features of our website.

6. Your Legal Data Rights

Depending on your geographic location, you possess specific statutory rights regarding your personal information. These rights generally include:

  • The Right to Access: You may request copies of the personal data we hold about you.

  • The Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal information.

  • The Right to Erasure: Also known as the “right to be forgotten,” you can request that we delete your personal records from our system, provided it does not conflict with active legal or financial retention requirements.

  • The Right to Object/Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

To exercise any of these rights, please submit a formal request to our privacy team using the contact details provided below.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or operational reporting obligations. Once your data is no longer required, it is safely deleted or anonymized.

8. Amendments to This Privacy Policy

Aayina reserves the right to modify, alter, or update this Privacy Policy at any time. Any changes will become effective immediately upon being published on this page. The date of the latest revision will be displayed prominently at the top of the policy. We encourage you to review this page periodically to remain informed about how we safeguard your privacy.

Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy, your personal data processing, or our on-home service safety frameworks, please contact us directly:

  • Business Name: Aayina

  • Owner: Aayina

  • Email: aayina46@gmail.com

  • Phone: +91 93112 91653

  • Address: Faridabad, Haryana

  • Business Details: Aayina is India’s Prominent Salon at Home, launched in 2016 and currently functioning in 50+ cities in India. Our commitment is to deliver quality salon and wellness services at home with top-level professionals & excellent leading products.

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